Privacy policy

Last Updated: October 1, 2026

Jahd Riyadah (“JUHD,” “we,” “us,” or “our”) operates the JUHD online store and website at juhd.shop (the “Store”). JUHD is a Saudi sportswear brand offering athletic apparel and related products.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our Store, create an account, place an order, communicate with us, or otherwise use our services.

By using our Store or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with JUHD, we may collect the following categories of personal information:

Information you provide directly

This may include:

Full name
Email address
Phone number
Billing address
Shipping/delivery address
Account login information, such as your email address and password
Order and purchase information
Information provided when contacting customer support
Information you provide when requesting a return, exchange, refund, or other service
Marketing preferences and consent

Payment information

When you make a purchase, payment information may be collected and processed by our payment service providers. Depending on the payment method you select, this may include payment card details, transaction information, payment confirmation, and other information necessary to process the payment.

JUHD does not intentionally store complete payment card information on its own systems. Payment information may be processed by third-party payment providers that we may make available through our Store.

Information collected automatically

When you visit or use our Store, certain information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages viewed and interactions with the Store
Date and time of visits
Referring website or source
Cookies and similar technologies
Information relating to shopping-cart activity and purchases

Some of this information may be collected through Shopify and other technology or analytics services used by our Store.

2. How We Collect Personal Information

We may collect personal information:

Directly from you when you create an account, place an order, contact us, subscribe to marketing communications, or otherwise provide information to us.
Automatically when you browse or interact with our Store through cookies and similar technologies.
Through Shopify and other service providers that support the operation of our Store.
Through payment, shipping, delivery, customer-support, and other service providers when necessary to provide our services.
From other sources where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and fulfilling orders

We use your information to:

Process and confirm purchases
Process payments
Prepare and fulfill orders
Arrange shipping and delivery
Provide order confirmations and updates
Process returns, exchanges, and refunds
Provide customer support
Managing customer accounts

If you create an account with JUHD, we use your information to:

Create and maintain your account
Authenticate your account
Provide access to your order history and account features
Manage your account preferences

Improving our Store and services

We may use information about how customers interact with our Store to:

Maintain and improve the Store
Understand customer preferences and shopping behavior
Improve our products and services
Detect technical issues
Analyze Store performance

Security and fraud prevention

We may process personal information when necessary to:

Protect our Store and customers
Detect and prevent fraudulent or unauthorized transactions
Investigate suspicious or unlawful activity
Protect the security of our systems and services

Communications

We may use your contact information to communicate with you regarding:

Orders and transactions
Account activity
Returns, exchanges, or refunds
Customer support requests
Important changes to our services, policies, or terms
Marketing

Where permitted by applicable law and where the required consent has been obtained, we may use your contact information to send promotional communications about JUHD products, offers, launches, and other marketing activities by email, SMS, or other permitted electronic means.

You may withdraw your consent to marketing communications at any time using the unsubscribe mechanism provided in the relevant communication or by contacting us at support@juhd.shop.

We will stop sending direct marketing communications after receiving a valid request to withdraw marketing consent, subject to applicable law.

4. Legal Basis for Processing

We process personal information only where permitted under applicable law.

Depending on the circumstances, the legal basis for processing may include:

Your consent
Processing necessary to perform a contract with you, such as processing and fulfilling an order
Processing necessary to comply with legal or regulatory obligations
Processing necessary to protect legitimate interests, where permitted by applicable law and where those interests do not override your rights and interests
Other lawful grounds permitted under applicable law

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Marketing Communications

Where required, JUHD will obtain consent before sending direct marketing communications.

Marketing communications may be sent by email or SMS and will identify JUHD as the sender.

Marketing communications will include a clear and accessible method for stopping further marketing communications. You may also contact support@juhd.shop to withdraw your marketing consent.

We will maintain appropriate records of marketing consent and withdrawal requests as required by applicable law.

6. How We Share Personal Information

We may disclose personal information where necessary to operate our Store and provide our services.

Depending on the circumstances, information may be shared with:

Shopify

Our Store is hosted and operated using Shopify. Shopify may process personal information to provide Store hosting, checkout, account, security, analytics, and other services.

Payment providers

We may share or allow payment-related information to be processed by payment service providers made available through our Store.

Shipping and delivery providers

To fulfill orders, we may provide delivery information such as your name, phone number, and delivery address to shipping or courier providers.

Because some delivery arrangements may be handled manually, JUHD may provide the necessary customer information to the relevant delivery provider to arrange shipment and delivery.

Service providers

We may share information with third-party service providers that assist us with:

Website and technology services
Payment processing
Shipping and fulfillment
Customer support
Analytics
Marketing and communications
Fraud prevention
Cloud storage and other business operations

These providers may process personal information only as necessary to provide their services to us or as otherwise permitted by applicable law.

Legal and regulatory requirements

We may disclose personal information where required or permitted by applicable law, regulation, court order, or lawful governmental request, or where necessary to protect our rights, customers, or the security of our services.

7. International Processing and Transfers

Some of our service providers, including Shopify and other technology, payment, or service providers, may process or store personal information outside the Kingdom of Saudi Arabia.

Where personal information is transferred outside the Kingdom, JUHD will take the measures required by applicable Saudi laws and regulations governing personal data transfers.

8. Cookies and Similar Technologies

Our Store may use cookies and similar technologies to operate the website, maintain shopping-cart functionality, remember preferences, understand how visitors use the Store, improve our services, and support relevant marketing or advertising activities where applicable.

Some cookies may be placed or processed by Shopify or third-party service providers.

You may be able to control or disable certain cookies through your browser or device settings. Disabling certain cookies may affect the functionality of the Store.

9. Data Retention

JUHD retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain appropriate business and transaction records, resolve disputes, protect our legal interests, and comply with applicable legal, accounting, tax, or regulatory obligations.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, JUHD will take appropriate measures to delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable law.

10. Security

JUHD takes reasonable organizational, technical, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable law and any applicable conditions or exceptions, you may have rights relating to your personal information, including the right to:

Be informed about how your personal information is collected and processed
Request access to personal information held by JUHD
Request correction of inaccurate or incomplete personal information
Request deletion or destruction of personal information where permitted
Request a copy of your personal information or exercise applicable data portability rights
Withdraw consent where processing is based on consent
Object to or restrict certain processing where applicable
Stop receiving direct marketing communications

To exercise your privacy rights, contact us at:

Email: support@juhd.shop

We may need to verify your identity before processing certain requests. We will handle requests within the time and in the manner required by applicable law.

12. Children's Privacy

Our Store is not intended for children who are unable to legally consent to the processing of their personal information under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at support@juhd.shop.

13. Third-Party Websites and Services

Our Store may contain links to websites, applications, payment services, social-media platforms, or other services operated by third parties.

JUHD is not responsible for the privacy practices, security, or content of third-party services that we do not control.

We recommend reviewing the privacy policies of those third parties before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy and, where required, provide additional notice.

15. Contact Us

If you have questions about this Privacy Policy, how JUHD processes your personal information, or wish to exercise your privacy rights, please contact us:

Jahd Riyadah (JUHD)
Building 3327, Street 24
Al Kurnaish District
Al Khobar 34412
Kingdom of Saudi Arabia
Email: support@juhd.shop
Phone: +966 55 328 3880
Website: juhd.shop

We will review and respond to privacy-related requests in accordance with applicable law.