Refund policy

Last Updated: October 1, 2026

At JUHD, we want you to be satisfied with your purchase. If you need to return or exchange an item, please review the policy below.

Returns

You may request a return within 7 days of receiving your order, provided that the item:

• Is unworn and unused.
• Has not been washed, altered, or damaged.
• Is in its original condition.
• Has all original tags attached.
• Is returned with its original packaging where applicable.
• Can be accompanied by proof of purchase.

To request a return, contact us at support@juhd.shop with your order number and the reason for the return.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Exchanges

If you would like to exchange your item for another size, please contact us within 7 days of receiving your order.

The item must meet the same conditions stated in the Returns section.

Exchanges are subject to product availability. If the requested size or product is unavailable, you may instead request a refund where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at support@juhd.shop as soon as possible and provide your order number and clear photos of the issue.

We will review the issue and, where the issue is confirmed to be our responsibility, arrange an appropriate replacement, exchange, or refund.

Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

Return Shipping

JUHD covers the return shipping costs for eligible returns and exchanges. Once your return or exchange request has been approved, we will provide instructions for arranging the return.

For returns or exchanges that meet the conditions of this policy, you will not be charged for the return shipment.

If an item is returned for reasons unrelated to a defect, damage, or incorrect item, the original shipping fee paid at the time of purchase, if any, is non-refundable unless otherwise required by applicable law.

Exceptions

Returns or exchanges may not be accepted where an item has been worn, washed, altered, damaged by the customer, or otherwise returned in a condition that prevents it from being resold, except where the issue concerns a defect or other circumstances protected by applicable law.

Nothing in this policy limits any mandatory rights or protections provided to consumers under applicable Saudi laws and regulations.

Contact Us

For return, exchange, or refund requests, contact:

Email: support@juhd.shop